Al Khalil Welfare (Maahad ul Khalil Al Islami) treats every donation as an amanah. We work to make sure your contribution reaches those in need as quickly as possible.
We also recognise that mistakes can happen with online payments. The sections below set out clearly when a refund is possible and how to request one.
When a refund is available
A refund will be issued in the following cases:
1. Duplicate payment
If the same donation was processed twice or more, the extra amount will be refunded in full.
2. Incorrect amount
If you transferred more than you intended — for example Rs 50,000 instead of Rs 5,000 — the difference can be refunded.
3. Unauthorized transaction
If your card was used without your permission, the full amount will be refunded after verification.
4. Technical failure
If the amount was debited from your account but the donation was not recorded in our system.
Time limit for requests
A refund request must be made within 7 days of the transaction. After this period the funds have usually already been allocated to a project.
How to request a refund
Email: info@alkhalilwelfare.org
Phone: 0334 234 1665
Please include the following with your request:
- Date and amount of the transaction
- Transaction ID or receipt number
- Last four digits of the card used
- Reason for the refund
Refund Processing Time
- Verification of your request: 2 working days
- Once approved, the amount is returned to the same card used for the payment within 7 to 10 working days
Refunds are issued only through the same payment gateway used for the original transaction. We do not issue refunds in cash, by bank transfer, or through any other channel.
Cancellation
You may leave the checkout at any point before the payment is completed — no amount will be charged.
Once a payment has been completed, a refund request must be submitted under the conditions set out above.
Recurring (monthly) donations
If you have set up a monthly donation, you may cancel it at any time. Please notify us at least 3 days before the next scheduled date.
Donations already processed can only be refunded under the conditions set out above.
Regarding Zakat
Under Shariah, Zakat becomes the right of its eligible recipients. A refund of Zakat is therefore possible only in the four cases listed above (duplicate payment, incorrect amount, unauthorised transaction, technical failure), and only where the amount has not yet been distributed.
Contact
Al Khalil Welfare — Maahad ul Khalil Al Islami
446-449/3 Bahadurabad, Karachi, Pakistan
info@alkhalilwelfare.org | 0334 234 1665
